Privacy

We do not share or sell any of your details with third party companies, without your express permission and we will only email you or contact you about work related matters.

Complaints Procedure

There are two ways to submit complaints to Raptor Studios:

Informal procedure

Anyone who experiences a problem with their web service provided by Raptor Studios should raise the matter directly using our online contact form, giving sufficient information to locate the material (such as the complete website address) and clearly outlining the grounds for complaint.

Raptor Studios will contact the individual responsible for the material in question with a view to resolving the matter to the satisfaction of the complainant.

Formal procedure

The formal complaints procedure should only be used where the complainant feels that the nature of the complaint is too serious to be dealt with informally, or where a satisfactory conclusion has not been reached after following the informal procedure.

A formal complaint should be made in writing to Raptor Studios, who will acknowledge receipt and ensure that the matter is looked into as soon as possible.

An initial response to any complaint can be expected within seven days of its receipt; a full and considered response to the complaint should be completed within 30 days and any subsequent remedy implemented with the minimum of delay.